.png)
104. Who
is more likely to perform organizational citizenship behavior?
a.
|
John, who has high deficiency needs
|
b.
|
Levis, who wants to satisfy his security
needs
|
c.
|
Bev, who feels fairly treated by her
boss
|
d.
|
Mo who is motivated by hygiene factors
|
ANS: C
105. Organizational
fairness is influenced by ____ and ____.
a.
|
goal setting; physiological needs
|
b.
|
equity; fairness
|
c.
|
how rules and procedures are used; how
much employees are consulted in decisions that affect them
|
d.
|
inputs; outputs
|
how it is related to performance
ANS:
Motivation refers to the forces acting on
or within a person that cause that person to behave in a specific,
goal-directed manner. Performance is based on a person's level of ability and
motivation. This is often expressed as a formula: Performance = f
(ability ´
motivation). Ability is the person's talent for performing goal-related tasks.
Thus, performance is affected by the combination of ability and motivation,
where both must be present at adequate levels in order to ensure effective
performance.
