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1. In
Learning from Experience: “Lowe’s Companies, Inc.,” the organization is trying
to take advantage of four trends in the marketplace including all of the
following except:
a.
|
installation services
|
b.
|
hassle-avoiding Baby Boomers
|
c.
|
female urban shoppers
|
d.
|
less business from professional builders
|
ANS: D
2. In
Learning from Experience: “Lowe’s Companies, Inc.,” the organization sought to
retain the professional builders as a customer by:
a.
|
installation services
|
b.
|
increasing the line of do-it-yourself
books
|
c.
|
entering a joint venture with Kobalt
brand professional tools
|
d.
|
appealing to Baby Boomers
|
ANS: C
3. The
term ____ refers to the process of selecting a structure for tasks,
responsibilities, and authority relationships within organizations.
a.
|
organization design
|
b.
|
differentiation
|
c.
|
strategic choice
|
d.
|
network organization
|
ANS: A
4. Which
of the following is not one of the decisions involved in organizational
design?
a.
|
organization's culture
|
b.
|
organization's discipline
|
c.
|
organization's power
|
d.
|
job design
|
ANS: B
