What is procedural justice and interactional justice?

Procedural justice refers to the perceived fairness of the rules, guidelines, and processes for making decisions. Interactional justice refers to the quality of interpersonal treatment individuals receive during the use of organizational procedures. Four criteria that typify the presence or absence of interactional justice include 

(1) respect (whether decision makers treat individuals politely), 

(2) propriety (whether decision makers are free of bias), 

(3) truthfulness (whether decision makers are engaged in deceptions), and 

(4) justification (whether decision makers adequately explain procedures to individuals). 

 

To achieve both procedural and interactional justice in performance reviews, some guidelines that should be followed are 

(1) Managers should be given specific and clear instructions on procedures, 

(2) Managers should be trained in how to administer the review, 

(3) Results should be discussed with employees, 

(4) Employee participation should be allowed in the review process (e.g., setting goals, providing input on performance), and 

(5)The review should be developmental (e.g., indicate how to improve).