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The communication competency includes the knowledge, skills, and abilities to use all the modes of transmitting, understanding, and receiving ideas, thoughts, and feelings—verbal, listening, nonverbal, written, electronic, and the like—for accurately transferring and exchanging information and emotions.
The communication competency includes the key KSAs to be effective in doing the following:
1. Conveying information, ideas, and emotions to others in such a way that they are received as intended. This ability is strongly influenced by the describing skill—identifying concrete, specific examples of behavior and its effects.
2. Providing constructive feedback to others.
3. Engaging in active listening—the process of integrating information and emotions in a search for shared meaning and understanding. Active listening requires the use of the questioning skill—the ability to ask for information and opinions in a way that gets relevant, honest, and appropriate responses.
4. Using and interpreting nonverbal communication. The empathizing skill refers to detecting and understanding another person’s values, motives, and emotions.
5. Engaging in verbal communication effectively—presenting ideas, information and emotions to others, either one-to-one or in groups.
6. Engaging in written communication effectively—the ability to transfer data, information, ideas, and emotions by means of reports, letters, memos, notes, e-mail messages, and the like.
7. Using a variety of computer-based (electronic) resources, such as e-mail and the Internet.
The communication competency includes the key KSAs to be effective in doing the following:
1. Conveying information, ideas, and emotions to others in such a way that they are received as intended. This ability is strongly influenced by the describing skill—identifying concrete, specific examples of behavior and its effects.
2. Providing constructive feedback to others.
3. Engaging in active listening—the process of integrating information and emotions in a search for shared meaning and understanding. Active listening requires the use of the questioning skill—the ability to ask for information and opinions in a way that gets relevant, honest, and appropriate responses.
4. Using and interpreting nonverbal communication. The empathizing skill refers to detecting and understanding another person’s values, motives, and emotions.
5. Engaging in verbal communication effectively—presenting ideas, information and emotions to others, either one-to-one or in groups.
6. Engaging in written communication effectively—the ability to transfer data, information, ideas, and emotions by means of reports, letters, memos, notes, e-mail messages, and the like.
7. Using a variety of computer-based (electronic) resources, such as e-mail and the Internet.
