27. ____
refers to disputes among some or all of a group's members.
|
a.
|
Interpersonal conflict
|
|
b.
|
Intrapersonal conflict
|
|
c.
|
Intergroup conflict
|
|
d.
|
Intragroup conflict
|
ANS: D
28. What
source of intergroup conflict is present when workers in the sales department
set goals to satisfy a variety of customer requests and the manufacturing
department sets goals to have long production runs with little variety to
maximize efficiency?
|
a.
|
perceived differentiation
|
|
b.
|
perceived goal incompatibility
|
|
c.
|
task interdependency
|
|
d.
|
perceived limited resources
|
ANS: B
29. What
source of intergroup conflict is present when the sales department distrusts
the manufacturing department because of differences in the way things are done
in manufacturing?
|
a.
|
perceived goal incompatibility
|
|
b.
|
perceived limited resources
|
|
c.
|
task interdependency
|
|
d.
|
perceived differentiation
|
ANS: D
30. What
type of intergroup conflict is likely when the sales department needs the
manufacturing department to produce the required products on a timely basis and
the manufacturing department needs the sales department to generate sales of
the items it produces?
|
a.
|
task interdependency
|
|
b.
|
perceived differentiation
|
|
c.
|
perceived goal incompatibility
|
|
d.
|
perceived limited resources
|
ANS: A